Primary IT Teacher

ABOUT US

Huili School Hangzhou offers a world-class bilingual education for children aged from 2 to 18, which begins in Huili Nursery Hangzhou with the Early Years Foundation Stage supported by the Early Years statements taken from the Zhejiang Curriculum. In Primary School and Junior High we follow the Chinese National Curriculum (with reference to Zhejiang Province guidelines), which is complimented with a wide-range of international teaching resources and materials. Pupils then study the IGCSE and either A-Levels or the IB Diploma Programme in our Senior High. Huili School Hangzhou uses the unique Wellington approach to holistic education coupled with the Huili Values and Identities to ensure our well-rounded pupils will be ready for acceptance into the best universities around the world, leaving Wellington College Hangzhou prepared with the 21st century skills required for the future.

Our campus covers over 74,000 square meters and hosts a range of custom built, state-of- the-art facilities that provide pupils with access to the very best academic and co-curricular opportunities.

Act as the first point of contact for staff in requesting IT support. Provide warm and welcoming personal service to all team members and manage requests efficiently and effectively; e.g. by implementation of a ticketing system.

General Responsibilities:

1) To take responsibility for the day-to-day running of helpdesk and associated processes including proactively:

2) coordinate all help desk tickets of the school
3) Manage the asset tracking system of both hardware and software
4) support all students, staff with the administrative tasks and communications
5) manage the dedicated helpdesk, providing an innovative, welcoming environment for

all
6) manage the procurement, tagging and deployment of all ICT assets

Organization of IT services

1) Coordinate daily processes and procedures to meet address ICT requests from staff, students

2) Develop and monitor mechanisms for prioritizing and managing ICT requests pro- actively and in a timely, well-communicated manner

3) Coordinate the Help Desk staff including management of work priorities, standards and roster

4) Coordinate the ticketing system including the allocation of tickets to staff, ensuring on high-level communication and ticket prioritization

5) Ensure the ready availability of help desk resources (e.g. spare parts, replacement computers, other consumables)

Bachelor’s degree IT or related subject

Basic English communication

2-3 years helpdesk experience, ideally in a context that includes international staff

•  Experience in an early years’ / educational setting preferred
  

• A minimum of three years’ post qualification experience
  

• Fluency in English and Chinese
  

• Outstanding ability to interact in a positive and friendly way with
  

  all staff through effective Customer service orientation and
  

  excellent interpersonal skills
  

• Ability to deliver excellent service at all times
  

• Skill for Windows 10, Windows Server 2012R2 or higher. MS-office,
  

PREFERRED APTITUDES

Mac OS and daily PC software Excellent communication skills with

a diverse range of people and interpersonal skills

• Experience in AD service and file service under Windows server;
  

• Experience in outsourcing staff control and CCNA certificate as plus
  

• Ability to work to tight timelines
  

• Able to work long hours and occasional weekends for events