Service Manager at Kiddie English Wenzhou

¥19K-23K/Month

Wenzhou, Zhejiang, China

1 position available

Starting date in 2018-07-20

Cancelled

About The School

Kiddie Educational Group specializes in children’s education study abroad programs. Learn more about this school

Job Description

Job Summary & Responsibilities

Kiddie English is an American and Chinese owned chain of English Language Training Schools in China. With over 200 centers across the country and over 10 years in operation, Kiddie has become a brand clients and teachers strive to be with. Kiddie English Ruian (KER) is a foreign owned and managed campus and located an hour’s flight south of Shanghai. Ruian is a city within the greater city of Wenzhou, Zhejiang; a bustling metropolitan city of 7,000,000, that has great demand for Kiddie’s level of quality and compassion.

Management Structure:
• Report to the Center Director
• Co-manage the Center success with the Center Director
• Coordinate annual Service Team plans
• Manage the Service Team; consisting of the Foreign Teachers, Chinese Teaching Assistants, and Chinese Daycare Teachers (not in all Centers)

Duties & Responsibilities:
Cross-functional Management
• Hold daily and weekly status meetings with the Center Director, to maintain synergy between the Service and Sales Teams
• Coordinate support from the Sales Team to help the Service Team design specialized classes, monthly events, participate in marketing initiatives, etc.
• Coordinate with the Center Manager to achieve Center Performance Goals (CPGs)

Hiring, Training, and Onboarding:
• Coordinate recruiting efforts for the Center’s Foreign Teachers and Teaching Assistants
• Coordinate new teacher training, ensuring quality and consistency
• Maintain teaching staff numbers and allow for proper onboarding and handover

Teaching and Academic:
• Teach <12 hours per week while meeting the operational demands of your Center
• Promote team spirit, creativity, enthusiasm, responsibility, and a professional attitude
• Maintain student enjoyment, behavior, and safety and respond to any emergencies
• Hold weekly Service Team meetings to address problems and keep your team up to date
• Conduct teacher performance reviews, provide feedback, and support development
• Coordinate with Service and Sales Teams to ensure against student absenteeism

Teacher Welfare:
• Monitor and maintain your teachers’ emotional well-being and local comfort/stability
• Be the bridge between their home country, working for Kiddie English, and life in China
• Coordinate FT visa applications with the Center Director

Requirements

1. Be a citizen from a native English-speaking country (Australia, Canada, New Zealand, South Africa, United Kingdom, Ireland, or USA)

2. Be inspiring, supportive, responsible, and have a deep dedication to leadership

3. Have excellent interpersonal skills—patient, responsive, and empathetic

4. Have +3 years of teaching experience

5. Hold at least a Bachelor’s Degree from an accredited university (higher education is preferred)

6. Hold a TEFL/TESOL/CELTA etc. certificate

7. Management experience is a plus (within the education sector is preferred)

8. Can provide a clean criminal record check

Benefits

• Employment contract is for a 2-year commitment (negotiable)

• 19,000-23,000 CNY after-tax (over 23,000-27,000 CNY before tax) total monthly salary

• 8,000 CNY annual bonus (paid upon the completion of each 12-month segment)

• 21 days paid annual leave

• Flexible schedule

- Flextime work hours, between 40-50 hours/week (as needed by your Center)

• Free work (Z) visa

• Free insurance

Post date: 2018-05-20